Refund policy

AVELIA Return & Refund Policy

Last updated: September 3, 2026

At AVELIA, we want you to love your nails. If you have any issues with your order, please contact us and we'll be happy to help.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must:

Be unused and unworn
Remain in its original packaging
Be unopened and in resalable condition
Include all original accessories and materials

Due to hygiene and safety considerations, opened, used, applied, or worn press-on nails cannot be returned or exchanged, unless the item arrived damaged or defective.

To start a return, you can contact us at shopavelia@163.com.
Please note that returns will need to be sent to the following address: [6557 Flotilla St. Dock#4 ,Commerce, Los Angeles, California, The United States of America]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please send us:

Your order number
A description of the issue
Clear photos or videos showing the problem

After reviewing your request, we may offer a replacement or full refund, depending on the situation.

3. Non-Returnable Items

The following items are not eligible for return:

Opened or used press-on nails
Worn or applied nails
Products damaged after delivery due to improper use
Items without their original packaging

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

5. Return Shipping

If the return is due to an incorrect item, damaged product, or confirmed product defect, AVELIA will cover the reasonable return shipping cost where applicable.

For returns due to a change of mind, the customer is responsible for return shipping costs.