Shipping & Delivery Policy

Last updated: September 3, 2026

At AVELIA, we work to make your order experience as smooth as possible. Please review the information below regarding order processing and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or holidays.

During periods of high order volume, promotions, or holidays, processing may take additional time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Time

Delivery times vary depending on the destination, shipping method, carrier, and other circumstances.

Estimated delivery time will be provided during checkout when available.

Please note that estimated delivery times are not guaranteed delivery dates.

Delays may occur due to:

• Carrier delays
• Weather conditions
• Customs processing
• Public holidays
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

3. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, AVELIA may offer free shipping promotions or other shipping discounts.

4. Tracking Your Order

Once your order has shipped, we will provide tracking information when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us at:

shopavelia@163.com

5. Incorrect Shipping Address

Please make sure your shipping information is accurate before completing your order.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

AVELIA is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost or Stolen Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If you are still unable to locate your package, please contact the shipping carrier directly.

We will do our best to assist you, but AVELIA cannot guarantee replacement or refund for packages confirmed by the carrier as delivered.

7. Customs and Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays beyond the estimated delivery time.

8. Delivery Delays

While we work with our fulfillment and shipping partners to deliver orders as quickly as possible, AVELIA is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, severe weather, or other unforeseen events.

9. Contact Us

If you have questions about your order or shipping, please contact us:

Email: shopavelia@163.com